Refund policy

Original Paintings

If you have not received a purchased artwork in at least 30 days or have received your order damaged, you may return the item and be given a full refund. All personal information such as email, phone number, credit card information, and name will not be shared and is protected. 

Commissions

If you are unsatisfied with the finished product of your commission and no longer want it, you will get a 50% refund. When confirming a commission with me, you will be required to pay the first 50% of the total price upfront in order for me to start the commission. 50% of your total commission price will be returned to you if you are unsatisfied to make up for the cost of materials I use and time spent on the commission. All personal information such as email, phone number, credit card information, and name will not be shared and is protected within the website.

Merch

If your order arrives damaged, you will be given a refund and will be given a new order of the same product for free if you still want the desired product. All damaged orders should be returned to me at your local post office to this address:

Please contact me for the address

Contact

If there are any questions and issues regarding your order, a refund, or a commission, please reach out to me through the following contacts:

Email-gabriellenicolaegallery@gmail.com

Phone-(631)415-3438( if you choose to call, please leave a voicemail and I'll return your call asap, you may also text me with the following customer info:

. your order number

. phone contact

. available time to talk about any questions or issues if you wish to talk on over the phone.