Policies

Original Paintings

If you have not received a purchased artwork in at least 30 days, have received your order damaged, you may return the item and be given a full refund. All personal information such as email, phone number, credit card information, and name will not be shared and is protected. 

Commissions

All commissions are required to be signed through my Art Commission Contract in order to be compliant with copyright laws and payment terms. The contract is messaged to you for you to sign after reviewing the Terms and Conditions. As stated in the contract, upon confirmation of your commission, you will be required to pay 50% of the commission cost upfront. Once the commission is complete and received to you, you must pay the remaining other 50%.If you are unsatisfied with the finished product of your commission and no longer want it, you will not be required to pay the remaining 50%, but the upfront payment is no refundable. All personal information such as email, phone number, credit card information, and name will not be shared or used outside what is written on the contract, along with payment information and option and is protected within the contract. 

Linocut Art Prints 

If your order arrives damaged, you will be given a new order of the same product if you still want the desired product for no extra cost. If you decide that you no longer want a new shipped order of a product, you will be given your money back. I do not take back damaged orders. 

Shipping

My policy as a shopify buisiness owner is to provide fast and safe shipping on all orders from the website. All refund policies apply to my shipping. As stated in the following policies, you may contact me if there are any shipping issues or receiving a damaged product. You will receive a full refund and may be given a new order sent to you for free upon request.

All orders are shipped over by me at a local UPS or United Postal Service office to the correct address. I DO NOT sell to locations outside the  USA. You will be notified that your order has been packaged and is currently being shipped. All orders should take 3-5 business day to a week depending on your location and current shipment traffic. As stated in the previous policies above, if you don't receive your order within at least 30 days, you may contact me using the following contact info in my policies or contact info page. Please leave your name, address, order number, product name, email, and phone number so that I can reach back to you asap. 

Shipping

All artworks will be packaged in the following format with a printed label of your address info and packing slip. 

Linocut Art Prints

All linocut art prints packaged in acid-free envelope mailers and tissue paper, encased in an acid-free art print cover. All orders are finally sealed with the packing slip inside and shipping label outside with a ‘Fragile’ sticker. 

Commissions and Original Paintings( Paintings and Drawings)

Commission due dates are better to be set at an earlier date than your intended arrival date anywhere between a few weeks to a month to ensure that you'll receive your commissioned artwork in time, especially if it is for a special occasion. Painting commissions will be wrapped and cushioned in foam sheets and bubble wrap and secured with duct tape in a cardboard box.

All original paintings will come with a signed certificate of authentication, my business card, a shipping label, and a 'Fragile' sticker. Drawings will be shipped in a mailing tube with your address info printed on a shipping label and my business card.Getting a commission framed will be added as an additional cost and will add up to the total cost of the commission. All commission pricing will be discussed with you if you request to have it framed. during the making of the commission, I will give you updates on it and to receive any feedback. If you decide that you want any changes to the commission, please inform me as soon as possible. Once a commission is halfway done, I may not be able to make any big changes to the artwork. Same applies to drawings. Framed drawings will be also wrapped in kraft paper if being delivered personally. If a framed drawing is being shipped by post, your framed drawing will be packaged in the same format as a painting.

 Contact

If there are any questions and issues regarding your order, a refund, payment option, or a commission, please reach out to me through the following contacts:

Email-gabriellenicolaegallery@gmail.com

Phone-(631)415-3438( if you choose to call, please leave a voicemail and I'll return your call asap, you may also text me with the following customer info:

. your order number

. phone contact

. why you are contacting me

. available time to talk about any questions or issues if you wish to talk on over the phone. 

This Privacy Policy describes how the gabriellenicolaegallery.myshopify.com website  collects, uses, and discloses your Personal Information when you visit or make a purchase from the site.

Contact

After reviewing these policies, if you have additional questions, want more information about Shopify's privacy practices, or would like to make a complaint, please contact me by e-mail at gabriellenicolaegallery@gmail.com using the details provided below or contact Shopify's customer service. 

Collecting Personal Information

When you visit the Site, the website collects certain information about your device, your interaction with the Site, and information necessary to process your purchases. My website may also collect additional information if you contact me for customer support. In this Privacy Policy, I refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information I collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize my Site.
    • Source of collection: Collected automatically when you access my Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with my processor Shopify and Split( merchant website to collect and track profits)
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site 
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill my contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen my orders for potential risk or fraud, and when in line with the preferences you have shared with me, provide you with information or advertising relating to my products and services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with my processor Shopify and PayPal
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers VISA, Discover, Mastercard, and AMEX, email address, and phone number.
  • Customer support information
    • Purpose of collection: To assist you in any issues you may have with an order or commission
    • Source of collection: Shopify
    • Disclosure for a business purpose: 
    • Personal Information collected: order number, name, address, payment method, card info, phone number, email
    • Purpose of collection: to provide customer support and stay in touch with commission customers.
    • Source of collection: collected from you
    • Disclosure for a business purpose: Gabrielle Nicolae gallery Shopify email

Minors

The Site is not intended for individuals under the age of 18 regarding purchases. I do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided me with Personal Information, please contact me via email or phone at the contact info above to request deletion and/or cancelation of an order, commission, or signed up email.

Sharing Personal Information

I share your Personal Information with service providers to help me provide my services and fulfill contracts with you, as described above. For example:

  • I use Shopify to power my online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • I may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information I receive, or to otherwise protect my rights.

Behavioural Advertising

As described above, I use your Personal Information to provide you with targeted advertisements or marketing communications I believe may be of interest to you. For example:

  • I use Google Analytics to help understand how customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • Shopify shares information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • We use Shopify Audiences to helps to show ads on other websites with  advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
  • Other forms of advertising may include social media posts and story updates on Tiktok, Instagram, and Facebook.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

 

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous

    •  

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

    Using Personal Information

    I use your personal Information to provide my services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and commissions.

    Lawful basis

    Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), I process your personal information under the following lawful bases:

    • Your consent;( to have access to your customer info and payment)
    • The performance of the contract between you and the Site;
    • Compliance with our legal obligations;
    • To protect your vital interests;
    • To perform a task carried out in the public interest;
    • For our legitimate interests, which do not override your fundamental rights and freedoms.

    Retention

    When you place an order through the Site, I will retain your Personal Information for my records unless and until you ask me to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below. All personal info will be solely used for running the functions of my store and providing quality customer service to you.

    Automatic decision-making

    If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

    I [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

    Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

    Services that include elements of automated decision-making include:

    • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
    • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

    Selling Personal Information

    Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

    [Insert:

    • categories of information sold;
    • IF USING SHOPIFY AUDIENCES: information about your use of the Site, your purchases, and the email address associated with your purchase
    • instructions on how to opt-out of sale;
    • whether your business sells information of minors (under 16) and whether you obtain affirmative authorization;
    • if you provide a financial incentive to sell information, provide information about what that incentive is.]

     

    Your rights

    GDPR

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact me through the contact information above. 

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

    CCPA

    If you are a resident of California, you have the right to access the Personal Information I hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact me through the contact information above. 

    If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit my Site. I use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    [Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

    Cookies Necessary for the Functioning of the Store

    Name Function Duration
    _ab Used in connection with access to admin. 2y
    _secure_session_id Used in connection with navigation through a storefront. 24h
    _shopify_country Used in connection with checkout. session
    _shopify_m Used for managing customer privacy settings. 1y
    _shopify_tm Used for managing customer privacy settings. 30min
    _shopify_tw Used for managing customer privacy settings. 2w
    _storefront_u Used to facilitate updating customer account information. 1min
    _tracking_consent Tracking preferences. 1y
    c Used in connection with checkout. 1y
    cart Used in connection with shopping cart. 2w
    cart_currency Used in connection with shopping cart. 2w
    cart_sig Used in connection with checkout. 2w
    cart_ts Used in connection with checkout. 2w
    cart_ver Used in connection with shopping cart. 2w
    checkout Used in connection with checkout. 4w
    checkout_token Used in connection with checkout. 1y
    dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
    hide_shopify_pay_for_checkout Used in connection with checkout. session
    keep_alive Used in connection with buyer localization. 2w
    master_device_id Used in connection with merchant login. 2y
    previous_step Used in connection with checkout. 1y
    remember_me Used in connection with checkout. 1y
    secure_customer_sig Used in connection with customer login. 20y
    shopify_pay Used in connection with checkout. 1y
    shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
    storefront_digest Used in connection with customer login. 2y
    tracked_start_checkout Used in connection with checkout. 1y
    checkout_one_experiment Used in connection with checkout. session
    checkout_session_lookup Used in connection with checkout. 3w
    checkout_session_token_<<token>> Used in connection with checkout. 3w
    identity-state Used in connection with customer authentication. 24h
    identity-state-<<token>> Used in connection with customer authentication. 24h
    identity_customer_account_number Used in connection with customer authentication. 12w

    Reporting and Analytics

    Name Function Duration
    _landing_page Track landing pages. 2w
    _orig_referrer Track landing pages. 2w
    _s Shopify analytics. 30min
    _shopify_d Shopify analytics. session
    _shopify_s Shopify analytics. 30min
    _shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
    _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
    _shopify_y Shopify analytics. 1y
    _y Shopify analytics. 1y
    _shopify_evids Shopify analytics. session
    _shopify_ga Shopify and Google Analytics. session
    customer_auth_provider Shopify analytics. session
    customer_auth_session_created_at Shopify analytics. session

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies I use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, shopify does not alter the data collection and usage practices when I detect such a signal from your browser.

    Changes

    I may update this Privacy Policy from time to time in order to reflect, for example, changes to my practices or for other operational, legal, or regulatory reasons.

    Complaints

    As noted above, if you would like to make a complaint, please contact me by e-mail using the details provided under “Contact” above.

    If you are not satisfied with my response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or omy supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

    Last updated: 3/24/23

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